Order Status
Has my order shipped?
Go to the top right side of our site and click the "My Account" link to sing-in, then check your Order History.
How do I change quantities or cancel an item in my order?
Go to the top right side of our site and click on the "Shopping Cart" to view the items you have placed in the cart. Then manually "Change quantity (or) cancel orders". Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Go to the top right side of our site and click the "My Account" link to sing-in, then enter the tracking number you have received via email or listed in your Order History to begin tracking your order.
My order never arrived.
Go to the top right side of our site and click the "My Account" link to sing-in, to track your Order History. Be sure that all of the items you have ordered has already shipped. If your Order History displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click on the "My Account” link. Then go to your “Order History” Be sure that all of the items in your order have already been shipped. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click on the "My Account” link. Then go to your “Order History” Be sure that all of the items in your order have already been shipped. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to anticipate when they will have more in stock, but as soon as they do, we will be able to ship the item(s) to you.
My Account
How do I create an account?
  • 1) Go to the top right side of our site, then click on the "My Account" link.
  • 2) Click on “Resister” and complete all fields, by inputting the required details.
  • 3) Click the “Submit to Register” button to complete your registration.
Your information is NEVER sold to -or- traded with any other companies and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Go to the "My Account" link, when the dropdown appears, click the Login button, then under “Customer Login” input your Email Address and Password to get into your account to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your shopping cart and proceed to the Checkout page, where you will be offered choices on Shipping Providers and their prices.
I forgot my password.
Go to the "My Account" link, when the dropdown appears, look under the Secure Login button, to locate and click the “Forgotten Password” link, then follow the prompt. Then a link will be sent to your email prompting you to reset your password.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our details regarding our Return Policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may go to the "My Account" link at the top right hand side of our site, login and go “Order History” to track your order(s). You will receive a shipment confirmation when your order has shipped and the tracking information within 24-48 hours of shipment.
Shipping and Returns
MyToolSET Domestic Shipping Policy
Please see our details regarding our Shipping Policy.
Guarantees
Price Guarantee
We are committed to providing you with the best value, at the best price. We value your business and strive to keep prices as low as allowed by our suppliers to SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
Yes, MyToolSET collects Sales Tax in all 50 States. If your company is exempt from paying Sales Tax, please give our team a call at 833-4-ToolSET or email Customer service at cs@mytoolset.com
I have a question on my charges.
Go to the "My Account" link click the Login button, then login by input the details to access and review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at cs@mytoolset.com for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account” link, then on the Login page, enter your details access your account and go to your “Order History" to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we’ve received your returned item(s).
When will my credit card be charged?
Your credit card will be charged, upon clicking the “Submit” button to place your order and your payment processor normally reconcile your payment within 24 hours, which completes the transaction.
Buyer's Guide
How do I buy/redeem Gift Cards?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the green navigation bar, (2) use the side menu on the left side of our website. (3) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
It’s super easy to navigate this website, simply click on a category you might be interested in. Categories are located on the top and on the left of our website. QUICK TIP: Mouse over anything you think could be a clickable link; and you'll notice that anytime you scroll over something that it’s a link, your mouse cursor will become a "pointing hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. On the left hand side of the shopping cart you'll see a box where you may enter your coupon code.
Secure Shopping with MyToolSET
You can shop at www.mytoolset.com online with confidence. We have partnered with Stripe, a leading payment gateway since 2009, to offer safe and secure credit card and electronic check transactions for our customers.
The Stripe Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. MyToolSET adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Stripe’s Privacy Policy.
If you prefer, we can process your transaction by phone, fax or mail. Call us at 833-4-ToolSET during our business hours Monday-Friday from 9am-5pm EST
How do I contact you?
You may contact our company via phone at 833-4-ToolSET or email us at
cs@mytoolset.com
Product Information:
How to Add and View Product Comparisons
To Add Items: Please mouse over the Balancing Scale icon located on each item, you’ll see a pop-over note that reads "Compare this" - then press the scale to add the item onto the comparison page.

To Access the Product Comparison’s page: Look for the light green pop-up bar, then press the blue Product Comparison button.
How-To Videos and How-To Technical Documents
To find training videos, useful information and technical how-to documents, you may visit SET U™ at setuniversity.com